Privacy Policy

Last updated: 21 April 2026

ExtendedStays.com.au (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store and disclose information gathered through our website and services.

1. Information We Collect

When you submit an enquiry or otherwise interact with our website, we may collect the following personal information:

  • Name — your first and last name as provided in our enquiry form.
  • Email address — used to respond to your enquiry and send relevant follow-up communications.
  • Phone number — if voluntarily provided, used to contact you about your enquiry.
  • Enquiry details — information about your accommodation needs, including location, dates, duration of stay, number of guests and any special requirements.
  • Technical data — IP address, browser type, referring URL and pages visited, collected automatically through cookies and analytics tools.

We only collect information that is reasonably necessary to provide our services or respond to your requests.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to enquiries — to provide you with accommodation options, quotes and introductions to suitable accommodation providers.
  • Service improvement — to analyse how visitors use our website so we can enhance the quality and relevance of our services.
  • Communications — to send you information about properties, market updates or promotions that may be of interest, where you have not opted out.
  • Legal obligations — to comply with applicable laws, regulations or enforceable requests from government authorities.

We will not use your personal information for any purpose that is unrelated to the above without your prior consent.

3. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, misuse or disclosure. These measures include encryption in transit (TLS/HTTPS), access controls and regular security reviews.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

4. Disclosure of Your Information

We may share your information with:

  • Accommodation providers — with your knowledge, to facilitate an introduction and quote for your stay.
  • Service providers — third-party companies that assist us in operating our website or providing services (e.g. email platforms, analytics), bound by confidentiality agreements.
  • Legal authorities — where required by law, court order or regulatory request.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Cookies

We use cookies solely for analytics purposes. Our website uses Google Analytics to collect aggregated, anonymised data about how visitors interact with our pages. This information helps us understand traffic patterns and improve our content. No personally identifiable information is collected through these analytics cookies.

You can control or disable cookies through your browser settings. For more detail, please see our Cookie Policy.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to, or correction of, the personal information we hold about you. To make a request, or to raise a privacy concern, please contact our Privacy Officer at hello@extendedstays.com.au. We will respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: